Privacy Policy

Information We Collect and How We Collect It

To provide our services effectively, Maileditor LTD collects different types of information from users of our website and platform. This includes personal data you provide directly, as well as information collected automatically when you interact with our services.

Personal Data You Provide

When you use our website or services, we may collect the following personal information:

• For all users:

  • First name
  • Email address
• For customers who place an order:

  • First and last name
  • Email address
  • Company name
  • Country location
  • Mailing address
  • Phone number

This information is collected for purposes such as:

• Providing access to our services and products
• Processing and fulfilling orders
• Identifying and communicating with users
• Responding to inquiries and support requests
• Improving our services

Sensitive Data

We do not collect sensitive categories of personal data, including but not limited to:

• Race or ethnic origin
• Political opinions
• Religious beliefs
• Trade union membership
• Genetic or biometric data (used for identification)
• Health-related data
• Sexual orientation or sex life details
• Criminal record data

Automatically Collected Data

When you visit our website, we may collect certain information automatically, commonly referred to as "Log Data." This may include:

• IP address
• Browser type and version
• Pages visited on our website
• Date, time, and duration of visits
• Referral sources (how you arrived at our website)
• Device information and operating system

We use this data to analyze user behavior, improve website functionality, and enhance user experience. To achieve this, we may use third-party analytics tools such as Google Analytics. These third-party service providers have their own privacy policies that govern how they use this data.

Importantly, we do not combine personally identifiable information with automatically collected data. When processing automatically collected data, we ensure minimal privacy impact on our users.

How We Use Your Information

Maileditor LTD collects and processes personal data for various essential purposes to provide and improve our services while ensuring compliance with applicable regulations. Below is a detailed breakdown of how we use your information:

Providing and Maintaining Our Services

We use the personal data you provide to:

• Enable access to our email editor and related services.
• Manage and maintain your account and its associated functionalities.
• Provide support and respond to inquiries.
• Process transactions and issue invoices for purchases.
• Restore access to created emails and stored content.
• Implement additional features, such as AI-assisted tools.

Additionally, automatically collected data helps streamline your experience, ensuring you do not need to re-enter information during subsequent visits.

Service Improvement and Data Analysis

We analyze personal data, user behavior, and aggregate metrics (such as website traffic, search terms, and interaction patterns) to:

• Enhance the functionality and performance of our platform.
• Optimize the user experience based on real usage patterns.
• Improve the relevance of design templates and search results.
• Develop and refine our features based on feedback and interactions.

Communication and Customer Support

We use your contact details to:

• Send essential updates regarding service functionality, security alerts, or account-related matters.
• Respond to inquiries and support requests.
• Notify you about changes to our services.

These communications are necessary for the fulfillment of our contractual obligations to you.

Marketing and Promotional Activities

With your consent (where required by law), we may use your information to:

• Send you updates about new features, services, and promotions.
• Invite you to participate in surveys, events, and research initiatives.
• Provide targeted content and advertisements relevant to your interests.
• Expand our audience by identifying potential users with similar preferences.

You can opt out of marketing communications at any time using the instructions provided in our emails or through your account settings.

Security and Fraud Prevention

To protect our users and maintain platform integrity, we monitor account activity to:

• Detect and prevent unauthorized access, fraud, or malicious activities.
• Identify potential violations of our policies or terms of service.
• Ensure compliance with relevant legal and regulatory requirements.

Compliance with Legal Obligations

We may process and store your data to:

• Fulfill legal and regulatory requirements.
• Assist law enforcement or regulatory bodies when required by law.
• Protect the rights, safety, and security of our users, business, and third parties.

Transactional and Service-Related Messages

Regardless of your marketing preferences, we will continue to send:

• Transaction-related communications (e.g., payment confirmations, invoices).
• Important service bulletins regarding product updates and platform changes.
• Security notifications regarding account access and potential threats.

Anonymous and Aggregate Data Use

We may anonymize and aggregate data to:

• Conduct industry research and improve our service offerings.
• Generate insights into customer behavior and engagement trends.
• Share statistical data with partners or affiliates, ensuring that no personally identifiable information is disclosed.

User-Controlled Data Preferences

• You have the right to withdraw consent for marketing communications at any time.
• If you no longer wish to use our services, you can request account deletion, which will stop further processing of your personal data (except for necessary legal or transactional purposes).

Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following circumstances:

1. Sharing with Third Parties

• Affiliated Companies: We may share your personal data with our parent, subsidiary, and affiliated companies.
• Legal Compliance & Protection: We may disclose your information if required by law, to enforce agreements, to investigate violations, or to protect the rights, property, or safety of our users or the public.
• Fraud Prevention & Security: We may share data with third-party service providers for fraud detection, security enhancement, and technical issue resolution.
• Payment Processing: To process transactions, we share necessary details with third-party payment processors.
• User Consent: If you provide explicit consent, we may share your information with third parties for agreed-upon purposes.
• Brand Collaboration: We may disclose general information about partnerships (e.g., showcasing a brand logo) but will not share confidential or payment details.

We may also share aggregated or anonymized data for analytical and business improvement purposes. This data does not personally identify you.

2. Third-Party Services & External Links

Our platform may contain links to third-party websites. We are not responsible for their privacy policies or practices. We recommend reviewing their privacy policies before providing personal information.

Your Rights & How to Manage Your Information

You have rights regarding your personal data, including access, correction, deletion, restriction of processing, and data portability. You can update your information or exercise your rights by contacting us at:

Email: [email protected]

For EU/EEA Residents

If you are based in the EU/EEA, you have additional rights, such as objecting to processing and withdrawing consent. If you believe we have mishandled your data, you may lodge a complaint with your local data protection authority.

For California Residents

Under the California Consumer Privacy Act (CCPA), you may request access to your data, deletion of your information, and details about how we use and disclose personal information. We do not discriminate against users who exercise these rights.

Email for Requests: [email protected]

How We Respond to Do Not Track Signals

We may use tracking technologies to gather information about your online activities over time and across third-party websites or services (behavioral tracking). Some web browsers allow you to send Do Not Track ("DNT") signals to websites you visit, which indicate that you do not want your online activities tracked. At this time, we do not respond to DNT signals.

A cookie is a small piece of data sent from a website and stored on your device. Cookies help websites recognize repeat users and track browsing behavior. They work by assigning a random identifier to the user, which has no meaning outside of the originating website.

Like most professional websites, we use cookies to collect information such as your IP address, operating system, and browser type. This helps us enhance your experience and improve our services.

For more details on how we use cookies, how to disable them, the types we set, and their impact on your privacy, please refer to our Cookie Policy. If you have any questions, feel free to contact us at: [email protected].

When you first connect to our service, you will be asked to confirm your agreement to our use of cookies and similar technologies as outlined in this policy.

Please note that if you block cookies, some features of our website may not work as intended. Blocking or rejecting cookies will not necessarily stop all tracking as described in this policy.

Security

The security of your personal information is a top priority for us. We implement appropriate technical, organizational, and physical measures to protect the information we collect. Our efforts are aimed at ensuring the safety and confidentiality of your data.

We utilize industry-standard security practices, such as encrypting sensitive data during transmission with Transport Layer Security (TLS) encryption. Additionally, we store data in an encrypted format using Asymmetric Public Key Encryption (RSA technology), and access to personal data is restricted to authorized personnel with special access rights who are required to maintain confidentiality.

Our service providers are certified with ISO/IEC 27001:2013, PCI DSS, SOC 1 Type II, and SOC 2 Type II certifications, or equivalent, ensuring that the infrastructure supporting your data is secure.

However, please note that while we strive to provide robust security measures, no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee the absolute security of your personal information.

In the unlikely event of a security breach, we are committed to informing you and the relevant authorities as required by applicable law.

Please remember that your security also depends on you. If we provide you with a password for access to certain parts of our services, you are responsible for keeping it confidential. We recommend that you do not share your password with anyone and exercise caution when sharing information in public areas of our service.

Any transmission of personal information via the internet is done at your own risk. We are not responsible for any circumvention of security measures on our platform.

Third Parties

Maileditor works with a variety of subprocessors and third-party service providers who may process personal data transmitted through our platform. These third parties help us deliver, maintain, and improve our services. Below is a list of the subprocessors we engage:

• Amazon Web Services, Inc.
• Google.
• Stripe, Inc.
• OpenAI

Use of Google Workspace APIs:

We use Google Workspace APIs solely for the purposes of providing and improving specific features and services, in accordance with our privacy policy. We do not use Google Workspace APIs for developing, improving, or training artificial intelligence (AI) or machine learning (ML) models. Any data accessed via Google Workspace APIs will be used exclusively for the services we provide, with respect to privacy and user confidentiality.

Changes to the Third-Party List:

We may update this list of subprocessors and service providers from time to time, and we will notify you if any significant changes occur. The list may change to include new subprocessors or third-party service providers as we enhance our platform and services.

Credit Card Information and Billing Details

For processing payment information related to Maileditor subscriptions, we utilize Stripe as our secure payment gateway and recurring billing platform. Stripe is a Level 1 PCI DSS compliant provider, which is the highest level of security certification available in the industry. For more details on how Stripe handles your payment information, please visit their privacy policy at Stripe Privacy Policy.

Changes to This Privacy Policy

This Privacy Policy is effective as of [Insert date] and will remain in effect unless any changes are made in the future. Any updates or modifications to this Privacy Policy will be effective immediately upon posting on this page.

We reserve the right to update or amend this Privacy Policy at any time, and we encourage you to review it periodically. Continued use of Maileditor’s services after any modifications to this Privacy Policy will signify your acceptance of the changes and your consent to comply with the updated terms.

If we make any significant changes to this Privacy Policy, we will notify you either through the email address you provided or by posting a prominent notice on our website.

Your Consent

BY USING MAILEDITOR'S WEBSITE AND SERVICES, YOU CONSENT TO OUR PRIVACY POLICY.

If you have any questions or concerns regarding how we collect and process your data, or if you wish to exercise your rights under this Privacy Policy, please contact us at:

Maileditor LTD
Suite A 82 James Carter Road,
Mildenhall, Bury St. Edmunds,
England, United Kingdom, IP28 7DE

Email: [email protected]
Website: www.maileditor.net